AirWorks subscribers have the ability to cancel their order by emailing us at support@airworks.io. This in turn will create a support ticket which will be reviewed by a customer support representative.
Once a ticket is created, the assignee on Jira Support Desk will escalate that issue to be reviewed to determine which category the order falls under.
Due to the nature of our internal operations, one will be charged based on the amount of time elapsed of the total project duration. For example, if the total project timeline is 10 days and one asks to cancel it on the 5th day, then 50% of the total order cost will be charged. Consequently, for the same order if it is requested to cancel on the 6th day, then 100% of the total order cost will be charged.
Please reach out to us if you have any questions on specific cancel requests and we may be able to better assist you. Thank you!
|
Category |
Time elapsed since start date |
Amount charged |
|---|---|---|
|
1 |
Within 24hrs |
0% |
|
2 |
Less than or equal to 25% of project duration |
25% |
|
3 |
Less than or equal to 50% of project duration |
50% |
|
4 |
Anything greater than 50% of project duration |
100% |
Exceptions: If the order has to be cancelled in lieu of another order within the same scope / project then we may be able to accommodate your request.